Frequently Asked Questions
What Are The Shipping Fees?
Zero! Nothing! Nada! Rien! Niets! Nichts! ਕੁਝ ਨਹੀਂ !
It is absolutely free. We ship worldwide free of charge.
Our shipping partners are FedEx, UPS, and DHL.
How Long Will it Take To Get My Package?
Your item(s) should take 1 – 2 weeks to arrive at your place as all our products are shipped directly from Morocco.
Can I Cancel My Order?
It is very important for us that you feel comfortable with your purchase. In case you would like to cancel your order you will need to contact us through firstname.lastname@example.org the soonest. Cancellations depend on whether your order has been shipped or not. Usually, this happens within 7 days. However, if your order has been shipped we would not be able to cancel it.
How Do I Track My Order?
Very simple! Once your order is shipped out from our warehouse, we will send you the tracking number by email. Usually, it takes between 1 to 3 days for us to provide you with your tracking number.
If you have any other questions please email support at email@example.com
Where are my Items Coming From?
Dija Design partners with local moroccan merchants in order to provide the best prices and the most unique products.
All our rugs are hand made in Morocco in the High Atlas mountains. Each one is unique and there will always be slight variants in the patterns and colors. The vintage rugs were woven for personal use so wear and signs of usage must be expected although we believe this wear and imperfection add to the beauty, character and story of the piece!
How Can I Contact if I Have Any Queries?
Can I Wash My Rug?
Rugs can shed a bit of fluff, this is just excess fibers that were not properly incorporated into the yarn during spinning. This is totally normal and not a sign that your rug is falling apart! When new you may need to vacuum more regularly but after a while the fluffing will lessen and eventually cease. It is best to vacuum them side to side and to shake out every so often if possible.
Keeping your rug clean and rotating it every 1 or 2 years will ensure that it lasts generations.
Blot wet spills with a cloth or tissue. You can also use a mild soap or carpet shampoo but make sure you dry thoroughly.
For a deep clean seek the advice and services of a professional carpet cleaner.
If placing a rug on hard floor then we recommend the use of a rug grip.
How to Know iIf a Rug is Suiting My Room?
Dija Design proposes a unique free service allowing you to preview a rug of your choice in your room. All you need is to send us a picture of your room and the rug(s) of your choice through our Rug & Room customization form or by email at firstname.lastname@example.org. Our team will send you back an example of your selected rug dispositions within 48 hours so you can have a more precise idea about how a rug of your choice can look in your room.
I’m Looking for a Specific Rug Color or Size. Can You Help?
Yes! If you cannot find the rug of your dreams on our website please contact us and we will send you all the available propositions suiting your needs.